Having a service focus and a traditional organisational hierarchy – three uneasy tensions
Originally Published: Feb 2020 Generally in our work we focus on delivering results ‘in spite’ of the organisational hierarchy; building compelling design cases for focusing on service and delivering quality services. We aren’t naive about the importance and role of hierarchy, it’s just that with a sound evidence base, multi-disciplinary team and meaningful insights we…
Service Design and Self-Determination of Australia’s First Peoples
Originally Published: Sep 2018 DMA’s office and work takes place on the country of the Ngunnawal people, as such we acknowledge the Ngunnawal people who are the traditional custodians of this land on which we work and pay respect to the Elders of the Ngunnawal Nation both past and present and emerging. A note: The…
Forget Wicked Problems – Wicked Decision Making is what matters most
Originally Published: Mar 2018 “We need design to tackle the world’s wicked problems!” is the familiar catch-cry that we are used to hearing from designers. It is a noble call to arms. But what if we were at the point where Wicked Problems (as they have evolved in people’s approach to design thinking) ceased to…
An Evolved ICT Management Model for Interactional Services
Originally Published: Apr 2017 In our first post we introduced the notion of service-based investment as a way of managing the maturity of digital into ‘interactional’ (not transactional) services. Our second post looked more directly at what we see as the impacts of the investment approach on the ICT Management Model and organisational design, specifically:…
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Design Managers Australia (DMA) was a Service Design Agency which ran from 2003 to 2021. Founded by Principal Justin Barrie in 2003, DMA was joined by Co-Principal, Mel Edwards in 2012.
With a special focus on public services, DMA delivered best practice high level strategic design and implementable service specifications and research in most public sector domains.
With work crossing everything from taxation, superannuation, policing, justice, community services, transport and local government; DMA’s work increasingly led in the specialist domains of education, design with young people, and digital and technology delivery.
Mel and Justin continue their design work today and be contacted via this archive.
dmaarchive.wordpress.com 