Category: Digital & Technology Thinking
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An Evolved ICT Management Model for Interactional Services
Originally Published: Apr 2017 In our first post we introduced the notion of service-based investment as a way of managing the maturity of digital into ‘interactional’ (not transactional) services. Our second post looked more directly at what we see as the impacts of the investment approach on the ICT Management Model and organisational design, specifically:…
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The New Digital Reality Requires A New Investment Model
Originally Published: Apr 2017 Previously, in The Digital Promise is now the Business Reality, we discussed how we have seen ‘digital’ mature and drive a service evolution – to make it possible to move from transactional to interactional services. The interactional service construct highlighted in our first post described a public service where: The Business’…
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The Digital Promise is now the Business Reality
Originally Published: Mar 2017 The public sector tends to organise in very similar ways and wrestle with very similar questions. Increasingly, as technology advances they are wrestling with questions like: What is our digital strategy? Where should our Chief Digital Officer sit? How do we manage digital in comparison with legacy IT? After a number…
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Innovation – Two Perspectives: “The Movie”
Originally Published: Aug 2013 Back in July we posted about our presentation to GovCampAU. The themes for GovCamp were related to innovation and capability in the Public Sector, and we took the opportunity to present a case study on our work with the ATO in the area of service design and complex ICT delivery. Now,…
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